The minimum order quantities are necessary because items are produced on a made-to-order basis and no inventory is held on store items. When an order is placed, materials are sourced and production begins, ensuring timely fulfilment while maintaining product quality. Some exceptions can be made, but minimum order quantity charges may apply. Please contact hello@gogearup.ca to determine if a lower quantity can be accommodated.

Products are produced on a made-to-order basis and no inventory is held on store items. Upon placing your order, production of your items may begin within 1 business day. Please note that this process typically takes up to 3 weeks to complete. GearUp may be able to accommodate rush production of most products and printed graphics. Please contact hello@gogearup.ca to inquire about the applicable rush fees and order placement deadlines necessary for the delivery of your order faster than our posted production times and transit time.

For inquiries concerning split orders or shipments to multiple locations, kindly reach out to hello@gogearup.ca. Please be aware that packaging and shipping costs for split orders will be billed separately.

All items ordered online are produced on a made-to-order basis. To request a cancellation or modification to your order, please contact hello@gogearup.ca by 3 pm EST on the following business day after your order is placed. After this time, orders will be in production and cancellations/reductions in quantity will not be possible. Should you need to increase your order after this time, please contact hello@gogearup.ca to determine if the request can be accommodated. For any concerns regarding order quantities or quality, please contact hello@gogearup.ca.

The Canadian Real Estate Association does not profit from the sales of products from the REALTORS Care® Gear Up Store.

Yes, you can be invoiced for your order and payment can be made by e-transfer or wire transfer prior to the start of production of your order. Just click the “Pay by invoice” button at checkout and you will be sent an invoice for your order. Note all orders must be paid in full prior to the start of production.